General terms and conditions of sale My Pharmacist Advisor


The website is an e-commerce site. It enables parapharmacy products and accessories to be offered for sale to Internet users browsing the site. The present conditions are concluded between, on the one hand,

the company S.E.L.A.R.L PHARMACIE DES JACOBINS registered at the Commercial Court of Amiens SIREN: 503606162 Head office: 18 Rue Ernest Cauvin 80000 Amiens hereinafter referred to as "Pharmacie des Jacobins

and, secondly, persons wishing to make a purchase via the website of the pharmacy jacobins


These conditions define the terms of sale between My Pharmacist and the Internet user. They mainly deal with the terms and conditions of ordering, delivery and payment as well as the operation of the after-sales service. These terms and conditions apply exclusively to non-trading individuals.

Article 1: Scope of application of the GCS

The present general terms and conditions of sale apply to any order placed on the website. At the time of placing the order, the customer expressly acknowledges having read these conditions and accepting them without reservation. The general conditions of sale can be modified at any time. That is why the general sales conditions in force on the day the order is placed are applicable to the customer. If a condition had been omitted, this one would be considered as governed by the uses in force in the sector of the remote sale and this for the companies whose seat is located in France.

Article 2 : Responsibility

Mon Pharmacien Conseil declines all responsibility concerning possible interruptions or bugs in the site. Mon Pharmacien Conseil undertakes to describe accurately the products sold on the site Mon Pharmacien Conseil does not guarantee any part of the site, in particular with regard to any direct or indirect damage resulting from the use of the site and the purchase of products. The site may contain links to other external sources. As Mon Pharmacien Conseil cannot control these external sources, Mon Pharmacien Conseil cannot be held responsible for the content, products, services, advertising or elements available on these external sources.

Article 3: The order

Orders are placed exclusively :

On the Internet: at the address

For any question relating to the monitoring of the order, the customer must contact the webmaster of the site mon-pharmacien-conseil via the contact form available on the site from Monday to Friday from 10am to 12pm and from 14h to 18h.

Any order placement is acceptance of prices and descriptions of products offered for sale on

At the time of validating the basket, the Internet user must validate the general conditions of sale of Mon Pharmacien Conseil. This action formalises the sales contract between Mon Pharmacien Conseil and the internet user.

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.

In the case of promotional products, the customer notes that promotional products are subject to availability and that promotions may be limited in time.

If however a momentary unavailability of product after placing your order is noted, we will inform you by mail as soon as possible.

In the case of an incorrect address, a payment default or any other problem with the user's account, Mon Pharmacien Conseil reserves the right to stop processing the user's order until the problem is resolved.

A refund of the order is possible, upon request of the customer, if the delivery is delayed from the maximum delivery date indicated.

Orders for medicines

One of our pharmacists will contact you for the validation of each drug order placed on this site

For each order of medication, one of our pharmacists will contact you for validation Our pharmacists must ensure that your order is compatible with your state of health (age, sex, pregnancy, known illnesses, etc.) as well as with any current treatments (drug interactions, increased side effects, reduced effectiveness, etc.). Information on precautions for use and dosage are detailed in the leaflets of the drugs in each file, under the heading "Learn more".

The order of medicine will be sent only after the advice has been given by phone. It is therefore recommended that the person ordering medicines remains contactable the day after the order is placed, so that the delivery times are respected. Mon Pharmacien Conseil will not be held responsible for any additional delay caused by the unavailability of the patient.

Article 4: Prices and payment methods

The sale prices of the products on the site are indicated in euros and are those in force at the time the order is placed by the customer. Mon Pharmacien Conseil reserves the right to modify its prices at any time.

The prices indicated on the site include the value added tax (VAT) applicable on the day of the order. Any change in the applicable rate shall be reflected in the price of the products sold on the site. The prices do not include the costs of processing the order (shipping, packaging and handling charged in addition to the price of the products purchased).

The payment cards accepted to date are : CB, Visa, MasterCard.

If the payment is refused, the order will appear as "to be paid". In this case, the Internet user will have to send a cheque to the address indicated at the beginning of the CGV to pay for the order.

The banking information is known only to the server of the Crédit Lyonnais Bank. No payment data concerning the User is stored on the site, avoiding any fraud by hacking of the site

Default of payment: Mon Pharmacien Conseil reserves the right to refuse to make a delivery or to honour an order from a customer who has not paid in full or in part for a previous order or with whom a dispute is being administered.

Article 5 : Shipping and delivery

Packages are shipped in metropolitan France, Monaco and Andorra.

For parcels sent to Metropolitan France, Monaco and Andorra, Mon Pharmacien Conseil offers a mode of transport to enable quality delivery within a satisfactory timeframe: - Shipment by the Post Office via Colissimo.

By validating the order on the site you also accept the specific conditions of sale and use of the Colissimo France service available by clicking on this link: here

For Colissimo, packages are shipped within an average of 2 to 3 days.

The Internet user must therefore allow for an average delivery time of 3 working days and a maximum of 10 working days. Orders placed from Friday afternoon to Sunday inclusive will be processed on Monday.

The shipping costs will be indicated before the validation of your order. The ordered items are sent to the delivery address indicated on the order form. The information given by the buyer when placing the order is binding on the buyer: in the event of an error in the recipient's details, the seller cannot be held responsible for the impossibility of delivery.

The customer must imperatively check the condition of the goods on delivery and if necessary, make the usual reservations on the delivery note of the Post Office. According to article L211-4 of the French Consumer Code, Mon Pharmacien Conseil is responsible for any defects in conformity resulting from the packaging.

However, in the event of temporary unavailability of the product, the customer will be notified by e-mail as soon as possible and any delay in delivery shall entitle the customer, on request, to a full refund of the order.

Article 6 : Force Majeure

Mon Pharmacien Conseil shall not be held responsible for the non-performance or poor performance of its obligations in the event of force majeure as defined by French Jurisprudence. Mon Pharmacien Conseil shall not be held responsible for the non-performance of the contract entered into, due to the occurrence of an event of force majeure.

Article 7: Withdrawal and return

The Buyer may, within 7 working days, return delivered products to Mon Pharmacien Conseil, under the conditions detailed below.

Products must be returned to Mon Pharmacien Conseil in perfect condition for resale or in their original condition (packaging, instructions, accessories, etc.), duly sealed.

In the event of a return following a non-conformity of the product due to our services, the return delivery costs are offered by Mon Pharmacien Conseil.

Mon Pharmacien Conseil will send a "Colissimo Suivi Retour" label by e-mail, which will allow the customer to return the item(s) concerned, without advancing any shipping costs.

Packages sent for cash on delivery will be systematically refused.

Refunds of an order are made on request by the customer within 30 days.

Address of return after acceptance of Mon Pharmacien Conseil :

Pharmacie des Jacobins 18 Rue Ernest Cauvin 80000 Amiens

The drugs can not be returned for reasons of public health and traceability (public health code). No exchange can be made for any reason and this within the framework set by the law.

Any returned product will be destroyed and cannot be exchanged or refunded.

The provisions of this article shall not prevent the legal guarantee for hidden defects, as defined in Articles 1641 et seq. of the Civil Code, as well as the legal guarantee of conformity as defined in Articles L. 211-4 et seq. of the Consumer Code.

In the presence of a hidden defect, the Customer has the choice of returning the item and having the price returned, or keeping the item and having part of the price returned. In case of lack of conformity, the Customer chooses between repairing or replacing the Product.

However, can not proceed according to the choice of the Customer if this choice involves a cost obviously disproportionate with regard to the other modality, taking into account the value of the Product or the importance of the defect.

If repair and replacement are impossible, the Customer may return the Product and have the price returned or keep the Product and have part of the price returned. The same applies if the solution requested, proposed or agreed upon at the Customer's discretion cannot be implemented within one month of the Customer's complaint or if this solution cannot be implemented without major inconvenience for the Customer, given the nature of the Product and the use he is seeking. However, the sale cannot be cancelled if the lack of conformity is minor.

Article 8: Intellectual property

The documents and elements (text, images, video, audio, etc.) contained in the Mon Pharmacien Conseil website as well as their layout are the exclusive property of Mon Pharmacien Conseil and/or its suppliers. Mon Pharmacien Conseil does not grant any licence or any right other than that of consulting the site. The reproduction of all documents published on the site is authorised for the sole purpose of information for personal and private use. Any other use is strictly prohibited. It is recalled that the Pharmacie des Jacobins is the owner of the brand Mon-Pharmacien-Conseil. Mon Pharmacien Conseil reserves the right to seek damages in case of infringement of its intellectual property rights.

Article 9: "Data processing and liberties

Mon Pharmacien Conseil undertakes to preserve the confidentiality of information provided online by the Internet user to Mon Pharmacien Conseil for the proper management of orders, deliveries, invoices and the use of certain services. In accordance with the law N°78/17 of January 6, 1978 relating to data processing, files and freedoms, the User has a right of access, modification, rectification and deletion of the data concerning him/her.

To exercise this right, the customer may send an e-mail to:

If the Buyer no longer wishes to receive information messages such as newsletters and event emails, he/she may notify at any time by e-mail:

Mon Pharmacien Conseil may use "cookie" files placed on the computers of visitors to its website. A cookie file records information about the navigation of the visitor's computer on the Mon Pharmacien Conseil website.

Thanks to cookies, the visitor no longer needs to fill in certain elements previously requested on a subsequent visit.

To refuse the recording of these cookies and for more information on cookies and their use, the visitor can consult the site of the CNIL (Commission Nationale de l'Informatique et des Libertés). The Internet user is informed that this automatic processing of information, in particular the management of e-mail addresses, has been declared to the CNIL under number 1407651 dated 18-01-2010.

Article 10: Law applicable to disputes

This contract is subject to French law. The language of this contract is French. In case of dispute, the Commercial Court of Amiens is the only competent court.

Article 11: L'OREAL special mention

"The sale of La Roche Posay, Vichy, Skinceuticals and Roger & Gallet products is limited to visitors to the site who are established or resident in the European Economic Area or in the territories of the European Free Trade Association (Norway, Switzerland, Iceland and Liechtenstein)

"The sale of La Roche Posay, Vichy Skinceuticals and Roger Gallet products is limited to six (6) identical products per day, per order and/or per person. Any request for delivery exceeding this number will be refused and the supplier will be informed. Product sales are reserved for individuals for their personal use and consumption and for approved distributors

Article 12: BIODERMA special mention

The sale of products from the BIODERMA laboratory is limited to the European Economic Area and to 6 identical products per day and per customer.

Article 13: PIERRE FABRE special mention

Specificities linked to Pierre Fabre Dermo Cosmetics :

The sale of all Pierre Fabre Dermo Cosmetics ranges (A-derma, Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) is limited to the European Economic Area.

Any sale made outside this economic area will be immediately refunded.

European Economic Area: Austria, Belgium, Bulgaria, Cyprus (Greek part), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, United Kingdom.

Pierre Fabre Dermo Cosmétique (A-derma, Eau Thermale Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) limits the sale of its Products to 6 identical references sold to the same end-user during a period of 15 consecutive days. We are obliged to inform Pierre Fabre Dermo Cosmétique of any delivery request exceeding this number.