General conditions of sale My Pharmacist Advisor


The website is an e-commerce site. It enables the sale of parapharmacy products and accessories to Internet users browsing the site. The present conditions are concluded between, on the one hand,

the company S.E.L.A.R.L PHARMACIE DES JACOBINS registered at the Commercial court of Amiens SIREN: 503606162 Head office: 18 Rue Ernest Cauvin 80000 Amiens hereinafter called "Pharmacie des Jacobins

and, secondly, persons wishing to make a purchase via the website of the pharmacy jacobins


These conditions define the terms of sale between My Pharmacist and the Internet user. They mainly deal with the terms of order, delivery and payment as well as the functioning of the after-sales service. These present conditions concern exclusively the natural persons not traders.

Article 1: Fields of application of the CGV

The present general conditions of sales apply to any order placed on the site When placing an order, the customer expressly acknowledges having read these conditions and accepting them without reservation. The general conditions of sale are modifiable at any time. That is why, are applicable to the customer, the general conditions of sales in force the day of the placing of order. If a condition had been omitted, this one would be regarded as governed by the uses in force in the sector of the remote sale and this for the companies whose seat is located in France.

Article 2 : Responsibility

Mon Pharmacien Conseil declines all responsibility concerning possible interruptions or bugs in the site. Mon Pharmacien Conseil undertakes to describe accurately the products sold on the site Mon Pharmacien Conseil does not guarantee any part of the site, including any direct or indirect damage resulting from the use of the site and the purchase of products. The site may contain links to other external sources. As Mon Pharmacien Conseil cannot control these external sources, Mon Pharmacien Conseil cannot be held responsible for the content, products, services, advertising or elements available on these external sources.

Article 3: The order

Orders are placed exclusively :

On the Internet: at the address

For any question relating to the follow-up of the order, the customer must contact the webmaster of the site mon-pharmacien-conseil via the form of contact available on the site of Monday at Friday of 10h with 12h and 14h with 18h.

Any placing of order is worth acceptance of the prices and descriptions of the products put on sale on

At the time of validating his basket, the Internet user must validate the general conditions of sale of Mon Pharmacien Conseil. This action formalizes the sales contract between Mon Pharmacien Conseil and the Internet user.

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.

In the case of promotional products, the customer takes note that the promotional products are within the limits of available stocks and that the promotions can be limited in time.

If however a momentary unavailability of product after placing your order is noted, we will inform you by mail as soon as possible.

In the case of an erroneous address, a default of payment or any other problem on the user's account, Mon Pharmacien Conseil reserves the right to stop the processing of the user's order until the problem is resolved.

A refund of the order is possible, upon request of the customer, if the delivery is delayed from the maximum delivery date indicated.

Orders of medicines:

One of our pharmacists will contact you for the validation of each medication order placed on this site.

For each medication order, one of our pharmacists will contact you for validation. Our pharmacists must make sure that your order is compatible with your state of health (age, sex, pregnancy, known diseases...) as well as with any current treatment (drug interactions, increased side effects, decreased effectiveness...). Information on precautions for use as well as dosage are detailed in the instructions for the drugs in each file, under the heading "Learn more".

The order of medicine will be sent only after the advice has been given by phone. It is therefore advised to the person ordering medicines to remain contactable the day after the order is placed, so that the delivery time is respected. Mon Pharmacien Conseil will not be held responsible for any additional delay caused by the unavailability of the patient.

Article 4: Prices and payment methods

The sale prices of the products on the site are indicated in euros and are those in force at the time the order is registered by the customer. Mon Pharmacien Conseil reserves the right to modify its prices at any time.

The prices indicated on the site include the value added tax (VAT) applicable on the day of the order. Any change in the applicable rate will be reflected in the price of the products sold on the site. The prices do not include the costs of processing the order (shipping, packaging and handling charged in addition to the price of the products purchased).

The payment cards accepted to date are : CB, Visa, MasterCard.

For European Union countries, the prices on the site include VAT.

For the other countries of the world, as well as the United Kingdom and Switzerland, the prices are excluding VAT. Chese customers will have to pay the customs fees and the VAT in their country (DAP sales) if necessary. If not, the package will be returned to the sender and the shipping costs will not be refunded.

For the United Kingdom, a minimum amount of 175€ HT is required to place an order.

For all other countries, a minimum total amount of €25 incl. VAT for your basket (excluding delivery costs) is required to validate your order.

The banking information is only known by the server of the Credit Lyonnais Bank. No payment data concerning the User is stored on the site, avoiding any fraud by hacking of the site

Default of payment: Mon Pharmacien Conseil reserves the right to refuse to make a delivery or to honour an order from a customer who has not paid in full or in part for a previous order or with whom a dispute is being administered.

Article 5 : Shipping and delivery

The expedition of the parcels is carried out in Metropolitan France, Monaco and Andorra.

For the parcels dispatched in Metropolitan France, Monaco and Andorra Mon Pharmacien Conseil proposes a mode of transport to allow a delivery of quality and within satisfactory times: - Shipping by the Post Office via Colissimo.

By validating the order on the site you also accept the specific conditions of sale and use of the Colissimo France service available by clicking on this link: here

For Colissimo, packages are shipped within an average of 2 to 3 days.

The Internet user must therefore allow for an average delivery time of 3 working days and a maximum of 10 working days. Orders placed from Friday afternoon to Sunday inclusive will be processed on Monday.

The shipping costs will be indicated before the validation of your order. The ordered items are sent to the delivery address indicated on the order form. The information indicated by the purchaser, at the time of the placing of order engages this one: in the event of error in the wording of the co-ordinates of the recipient, the salesman could not be held responsible for the impossibility in which it could be to deliver.

The customer must imperatively check the state at the delivery and if need be to issue the reserves of use on the delivery order of the Post office. According to the article L211-4 of the code of consumption, Mon Pharmacien Conseil answers for the defects of conformity resulting from the packing.

However, in case of temporary unavailability of the product, the customer will be notified by e-mail as soon as possible and a possible delay in delivery will entitle the customer, upon request, to a full refund of the order.

Unclaimed parcel

Request for a new shipment:

For any order shipped and not claimed within the period of instance, a fee of 6.90€ will be, at a minimum, withheld from the refund of this order.

And this, even for a delivery in Point of Withdrawal.

These fees cover the double shipping costs (shipping and return) as well as the costs of recovery and unpacking of the items.

You will have to place a new order for a new shipment.

Refund request:

For any order shipped and not claimed within the time frame of the proceeding, the full shipping cost will be withheld from the amount of the products refunded.

These costs will not be charged if the return is due to a bad condition of the package and except error of our part.

Article 6 : Force Majeure

Mon Pharmacien Conseil shall not be held responsible for the non-performance or poor performance of its obligations in the event of force majeure as defined by French law. Mon Pharmacien Conseil shall not be held responsible for the non-performance of the contract entered into, due to the occurrence of an event of force majeure.

Article 7 : Withdrawal and return

The Buyer may, within 7 working days, return delivered products to Mon Pharmacien Conseil, under the conditions detailed below.

Products must be returned to Mon Pharmacien Conseil in perfect condition for resale or in their original condition (packaging, instructions, accessories, etc.), duly sealed.

In the event of a return following a non-conformity of the product due to our services, the return delivery costs are offered by Mon Pharmacien Conseil.

Mon Pharmacien Conseil will send by e-mail a "Colissimo Suivi Retour" label that allows the customer to return the item(s) concerned, without advancing shipping costs.

Packages sent for cash on delivery will be systematically refused.

The refund of an order is made on request of the customer under 30 days.

Address of return after acceptance of My Pharmacist Council:

Pharmacie des Jacobins 18 Rue Ernest Cauvin 80000 Amiens

The drugs can not be returned for reasons of public health and traceability (public health code). No exchange can be made for any reason and this within the framework set by the law.

Any returned product will be destroyed and cannot be exchanged or refunded.

The provisions of this article shall not prevent the legal guarantee for hidden defects, as defined in articles 1641 and following of the Civil Code, as well as the legal guarantee of conformity as defined in articles L. 211-4 and following of the Consumer Code.

In the presence of a hidden defect, the Customer has the choice of returning the item and having the price returned, or keeping the item and having part of the price returned. In the event of a lack of conformity, the Customer chooses between the repair or the replacement of the Product.

However, can not proceed according to the choice of the Customer if this choice involves a manifestly disproportionate cost compared to the other modality, taking into account the value of the Product or the importance of the defect.

If repair and replacement are impossible, the Customer may return the Product and have the price returned or keep the Product and have part of the price returned. The same applies if the solution requested, proposed or agreed upon at the Customer's discretion cannot be implemented within one month of the Customer's complaint or if this solution cannot be implemented without major inconvenience for the Customer, given the nature of the Product and the use he is seeking. The resolution of the sale cannot be pronounced if the defect of conformity is minor.

Article 8 : Intellectual property

The documents and elements (text, images, video, audio, etc.) contained in the Mon Pharmacien Conseil website as well as their layout are the exclusive property of Mon Pharmacien Conseil and/or its suppliers. Mon Pharmacien Conseil does not grant any license or any right other than that of consulting the site. The reproduction of all documents published on the site is authorized for the exclusive purpose of information for personal and private use. Any other use is strictly prohibited. It is recalled that the Pharmacie des Jacobins is the owner of the brand Mon-Pharmacien-Conseil. Mon Pharmacien Conseil reserves the right to claim damages in case of infringement of its intellectual property rights.

Article 9 : " Data processing and freedoms "

Mon Pharmacien Conseil undertakes to preserve the confidentiality of information provided online by the Internet user to Mon Pharmacien Conseil for the proper management of orders, deliveries, invoices and the use of certain services. In accordance with the law N°78/17 of January 6, 1978 relating to data processing, files and freedoms, the User has a right of access, modification, rectification and deletion of the data concerning him/her.

To exercise this right, the customer can send an email to:

If the Buyer no longer wishes to receive information messages such as newsletters and event emails, he/she may notify at any time by e-mail:

Mon Pharmacien Conseil may use "cookies" files deposited on the computer of visitors to its website. A cookie file records information about the navigation of the visitor's computer on the Mon Pharmacien Conseil website.

Thanks to cookies, the visitor no longer needs to fill in certain previously requested information during a subsequent visit.

To refuse the recording of these cookies and for more information on the cookies and their use, the visitor can consult the site of the CNIL (National Commission of Data processing and Freedoms) The Net surfer is informed that this automated treatment of information, in particular the management of the addresses e-mails, was the subject of a declaration with the CNIL under the number 1407651 on the 18-01-2010.

Article 10: Applicable law to disputes

This contract is subject to French law. The language of this contract is the French language. In case of dispute, the Commercial Court of Amiens is the only competent court.

Article 11: L'OREAL special mention

"The sale of La Roche Posay, Vichy, Skinceuticals and Roger & Gallet products is limited to visitors to the site who are established or resident in the European Economic Area or in the territories of the European Free Trade Association (Norway, Switzerland, Iceland and Liechtenstein)

"The sale of La Roche Posay, Vichy Skinceuticals and Roger Gallet products is limited to six (6) identical products per day, per order and/or per person. Any request for delivery exceeding this number will be refused and the supplier will be informed. Product sales are reserved for individuals for their personal use and consumption and for authorized distributors

Article 12: BIODERMA Special Mention

The sale of BIODERMA laboratory products is limited to the European Economic Area and to 6 identical products per day and per customer.

Article 13: PIERRE FABRE special mention

Specificities linked to Pierre Fabre Dermo Cosmetics:

The sale of all Pierre Fabre Dermo Cosmetics ranges (A-derma, Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) is limited to the European Economic Area.

Any sale made outside this economic area will be immediately refunded.

European Economic Area: Austria, Belgium, Bulgaria, Cyprus (Greek part), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Iceland, Liechtenstein and Norway.

Pierre Fabre Dermo Cosmétique (A-derma, Eau Thermale Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) limits the sale of its Products to 6 identical references sold to the same end-user during a period of 15 consecutive days. We are obliged to inform Pierre Fabre Dermo Cosmétique of any delivery request exceeding this number.